Complaint Management Solution
Complain Management Solution consists of the processes a company uses to Recording, tracking and resolving the causes of customer complaints is a critical part of any organisation?s quality management process. Whenever a customer hands you a complaint, he's also handing you an opportunity to create a stronger and more profitable relationship with him. That's because complaints that are handled properly can be converted into increased loyalty and more business.

Our Complain Management System provides a centralised & easy-to-use interface for Complaint Register, Creating Task, Creating AMC Quotation, AMC Reminders Allot Enquiry/Complaint/ Installation / Routine calls, create Work order, View Complaint List, Check Product in AMC, Request for Replace/New Part and Calculating Cost center (customer wise).

Capture all the Customer calls related to After Sales Service :-

  Complaint Recording and Routing - type of complaint- Warranty/AMC/OneTime (comprehensive
  Allocate work order by service Manager to Service People
  Manage / Complaint calls till the time they are resolved
  Task create by Service Team and Manager
  Reminder for AMC // Warantee expriry on welcome page of call handling person
  Cost Center (Customer wise)
  Engineer performance analysis along with pretty cash voucher
  AMC Report - List of Companies under Warranty/AMC/OneTime/
  Request for Replace/New Part
  Spares consumption by customer
  Monthly, By monthly, Half yearly , yearly service for Runtinee Services
  Enginers Visit Report
  Service invoice register & Payment Follow up
  Customer feedback analysis
  Service person - Work history

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