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CRM software, or Customer Relationship Management (CRM) software is an industry term for software solutions that help enterprise businesses manage customer relationships in an organized way.
Customer Relationship Management Solution consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing. CRM is a comprehensive way to manage the relationship with your customers for long-lasting and mutual benefit. Modern CRM systems enable you to capture information surrounding customer interactions and integrate it with every customer-related function and data point. CRM can mean increased customer loyalty and profitability. On the plus side, customers with successful CRM systems report higher profits; lower costs to attract and retain customers; greater customer loyalty; and smoother, more streamlined workflows. Specific benefits include:
	More timely and targeted customer services
	Increased per-customer revenues
	Greater cross-sell and up-sell success
	Trimmed sales cycles
	More-efficient call center operations
	Improved sales forecasting
	Fewer customer problems
	Better-informed marketing decisions
List of other softwares : Full ERP Software / Accouting Software / Inventory Software / Accounts with Inventory + Barcode Software / Hr & Payroll Software / CRM Software / Export & Import Software ..can be customised according to the client requirement and budget..

CRM
Customer relationship management (CRM) is all about managing the relationships you have with your customers - We provide innovative, budget-tailored CRM. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping satisfied customers. It's an overall strategy to help you learn more about your customers and their behavior so you can develop stronger, lasting relationships that will benefit both you and your customers. In today’s world the customer is, the one who makes the difference between a companies success or failure. It’s very hard to run a successful business without a strong focus on CRM. After all, it’s all about the customer.

Successful CRM involves many different areas of your company, starting with sales, of course. But also various other customer-facing areas, like marketing and customer service. We offers a technology solution for all those areas… and because your company is one of a kind, you can customize your CRM solution any way you need to, from how the interface looks to the type of logic built into the system.

:: LEAD :: :: ACCOUNT   :: :: MEETINGS   :: :: SALES ORDER   :: :: EMAIL TEMPLATE ::
::   SEND EMAIL ::    ::   ASM ::     :: TASK MANAGEMENT ::    :: MESSAGE ::
::   ASM TRAVEL     ::    ::   PAYMENT    ::    ::   CREATE TRAGET   ::
::   ADD TRAVEL DETAILS ::

Welcome Page – Reginal Sales Manager (Zone : East)

>>_Achived_tragets___________________________ 2011
(this is just a example we will give better design in pie diagram)

Create Targets

Customer Type

----Select Customer Type----

----Select ASM----

New Lead Form (on phone if he get new enquiry or through email)

Lead Page: Today’s Lead / Follow-up (ASM Wise / Sales Officer Wise)

ASM List & Sales Officer

Allot/Create Task ( for Admin / ASM Wise / Sales Officer Wise or for Himself)

Search for Task

Sales Offer

…..SEARCH..ASM

Create Meeting

Upload Minutes Of Meeting

Client Master (Dealer / Showroom etc)

Client Name is mandatory, rest is optional [client Database]

Order List

Create New Sales Order

Account (Client Search )

Existing Client Requirement

Account Lead
Interested in any product & Quantity

Expences/Petty Cash

there are three approvals 1st for Sales officer 2nd ASM and 3rd final RSM, from here user fill the expences and remark and it can be than approve by ASM and RSM finally

List of Message Template

Create Email Message

Sent Message

email can be send to individual (after doing search put client name or phone number or email) or mass emailing also can be done (after uploading Excel)
Emails will send to individual in his or her name
SMPT server detail we required from your end, for Bulk mailing



Clients

Sanjeevan (Ayurvedic Superspeciality Clinic)	Primemedical (korea) - Medical Field	Select Marketing (Promotional / Brand Products)

The resulting information mosaic is then used to create and automate a variety of processes that identify, and describe, valuable customers. Most important, these processes help you personalize new and ongoing interactions to cost-effectively acquire, stay close to, and retain these "good" customers.

Put another way, there are good customers and not-so-good customers. Can you tell them apart? What will it take to keep the good ones good (or make them better) — and how can you get more of them? Can you improve the not-so-good ones — and is it worth the effort? Now apply these principles automatically, to your entire customer base and prospect pool, as your business and the market evolve over time. That is CRM.